876-842-1908  347-513-7124  876-576-6300   bookings@thepalmterrace.com

privacy Policy

Effective Date: 28/08/2025
Last Updated: 28/08/2025

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Introduction

The Palm Terrace (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Information We Collect

When you engage with us, we may collect the following types of data:

  • Identity Data: name, title, date of birth
  • Contact Data: email, phone number, postal address
  • Event Details: wedding or event date, location preferences, estimated guest count, requested services
  • Marketing Data: preferences for receiving updates and offers
  • Technical Data: IP address, browser type, device information (when using our website)

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How We Use Your Information

We process your personal data for purposes including:

  • Responding to your enquiries and providing information about The Palm Terrace
  • Preparing proposals, contracts, and service agreements
  • Managing event bookings and logistics
  • Sending marketing communications (if you have opted in)
  • Improving our website and services
  • Meeting legal and regulatory requirements

We will only use your information where we have a lawful basis, such as consent, contract, legal obligation, or legitimate interests.

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Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties such as:

  • Service providers (e.g., caterers, decorators, travel partners)
  • Professional advisors (lawyers, accountants, insurers)
  • Regulatory authorities, if required by law

All third parties are required to safeguard your information.

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International Transfers

As we operate in Jamaica, your personal data may be transferred outside the UK. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your rights.

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Data Retention

We will keep your information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal and reporting obligations.

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Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request erasure of your personal data
  • Object to certain types of processing, including direct marketing
  • Request restriction of processing in specific situations
  • Request a transfer of your data to another service provider
  • Withdraw consent at any time (where consent is the basis for processing)

To exercise your rights, contact us at:
📧 bookings@thepalmterrace.com
📞 876-842-1908, 347-513-7124, 876-576-6300

If you are not satisfied with our response, you may also contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

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Security

We use technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

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Marketing Communications

We will only send marketing materials if you have opted in. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

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Cookies

If our website uses cookies or similar technologies, details will be provided in our Cookie Policy.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

The Palm Terrace
Montego Bay, Jamaica

📧 bookings@thepalmterrace.com
📞 876-842-1908, 347-513-7124, 876-576-6300